At this time, I do not offer returns and refunds on original paintings. However, in the case of the shipment arriving damaged, please contact me at mineralannie@gmail.com and I will do my best to resolve any issues and sort out a return or refund. The buyer must contact me within 10 days of receiving the shipment and return the painting packed in the same way that it was shipped out. 

Paintings are generally shipped unframed unless otherwise noted. The painting will be insured for its dollar value, and packed carefully according to industry standards. Upon shipment, you will be emailed with a shipment confirmation and tracking number. Shipments are sent via Canada Post. 

Please contact me at mineralannie@gmail.com if you are purchasing work from outside of Canada or USA. I would be pleased to sort out a shipping quote for you. Depending on your location and the size of artwork, shipping can vary from $20 to $100 CAD.